Services Offered:

Quality Manual – Top level document describing the overall Quality Management System

Document Control – Systems for initiating, approving, maintaining, and distributing necessary documents to the point of use. Includes procedures, work instructions, specifications, drawings, and industry and government standards.

Control of Records - System to identify necessary quality records, and define methods and retention time.

Quality Planning and Management Reviews – System that describes management’s involvement in planning and providing resources for the Quality Management System - This includes management reviews of key performance indicators, and the actions taken to improve or correct the trends shown by this data.

Training - System to identify the competence requirements for personnel performing activities related to the quality of products and processes, to insure that all personnel receive the training necessary to perform adequately, and a record keeping system to show that the training has been accomplished.

Design and Development Process – System to control all the activities necessary to determine market requirements, develop the necessary specifications, processes, equipment, and testing necessary to bring a new or revised product into production.

Customer Communication – Systems for receiving feedback from customers concerning delivery issues, quality issues, improvement suggestions, and for communicating issues to the customer. This may also include returned products evaluation and activities, and measurement of customer satisfaction.

Purchasing/Materials – Systems for identifying and qualifying suppliers, for procuring materials for production, receiving those materials, verifying that purchased materials meet specifications, and for reporting discrepancies and control of non-conforming materials. Includes controlling outsourced production, and control of material supplied by customers. Also includes identification and traceability of in process materials and finished products, storage and preservation of materials and finished products, and shipping of finished products.

Control of Production – Systems for controlling the scheduling of orders for production, providing the information necessary to make the products (work instructions, specifications, etc), in process inspections, production equipment, tools, and software. Includes all activities necessary in the manufacturing process to make a quality product.

Quality Assurance Systems - Includes systems for control of monitoring and measuring equipment, internal audits, collection and analysis of data for in-process and finished product quality, continual improvement activities, PPAP and APQP activities, internal auditing, FMEA, control plans, cost of poor quality analysis, statistical techniques (gauge R and R, SPC, Pareto Analysis, etc).

Six Sigma – Training and project team facilitation for problem solving projects using the Six Sigma/DMAIC process.

Other: FMEA, Cost of Quality, Control Plans, Internal Auditing